WARRANTY INFORMATION
In every step of fabrication, our high performance vinyl windows are monitored for quality and consistency while skilled craftsmen build every window system as if it were their own. Combine this attitude with state-of-the-art technology, revolutionary quality management and our superior warranty, and it’s easy to see why the quality of our windows is unmatched in the industry.
Contractor Direct Windows warrants to all consumers of Contractor Direct Windows Online and patio door products that the vinyl parts are free from manufacturing defects, and will not peel, corrode, rot, warp, blister, or flake. Contractor Direct Windows Online agrees to provide free replacement of the vinyl components that contains manufacturing defects for the lifetime of the original purchaser. In the event of transfer of the warranty, the warranty period shall be five (5) years from the original date of installation. Contractor Direct Windows Online warrants the insulated glass for five (5) years. Contractor Direct Windows Online will replace the part it finds to be defective. Contractor Direct Windows Online cannot be responsible for shipping or labor costs. Contractor Direct Windows Online warrants that the hardware parts shall be free from defects for a period of five (5) years.
Not covered under this warranty is broken glass of any kind or screens.
How to place a repair claim
Send a email to Contractordirectwindowsonline@gmail.com with a image of the issues (such as vinyl, or glass), an image of the barcode and a copy of the original order.
How to find the barcode
Step 1: Unlock the bottom sash
Step 2: Use the tilt latches to allow the sash to lean on you
Step 3: On the right side of the sash you will find a barcode. Please make sure you provide us with the corrected barcode that match's your window issues. If you have a issues with the top sash. While you have the bottom sash leaning on you push down the top sash, use the tilt latch's to bring down the sash and you will find the barcode on the right side. I
If you are having any issues finding the barcode. Please send us a email at Contractordirectwindowsonline@gmail.com